When I try to renew an item why do I get a message that says "Cannot renew at this time"?
Renewal dates are calculated from the date due rather than the day items are renewed, so if you renew a DVD 3 days before its due date you have 10 more days rather than 7. However, in order to prevent someone from checking an item out and immediately gaining an entire new checkout period—for instance renewing a DVD the same day it’s checked out and having a 14-day checkout period, or renewing twice and getting a 21-day checkout period—it’s necessary to limit the renewal period to the last few days of the checkout period. The renewal period for DVDs begins 3 days before their due date and the renewal period for 14-day items begins 5 days before their due date.
How can I renew my items?
To renew items:
Call any branch circulation desk. Please have your card number handy when you call. The phone numbers of our libraries are available here.
If you know your PIN, click here and sign in with your card number and PIN, then, in the Checkouts tab, check the boxes by the items you want to renew or click on "Renew All" to renew all your items, and click on the Renew button. Unless you've changed it, your PIN is the 4-digit number written on your card. If you don't know your PIN you can obtain it by calling any library branch and verifying your library card number and contact details.
Bring the item(s) in to the circulation desk of any library branch.
Renewable items may be renewed three times for the same period as the original loan, unless they have been requested by someone else, in which case they cannot be renewed. Also, you cannot renew items online if you owe $10 or more in fines and/or fees; an account owing a balance of $10 or more is blocked until the balance is paid to less than $10. Interlibrary loan items may not be renewed.
Please note that 7-day items cannot be renewed online until 3 days before their due date, and 14-day items cannot be renewed online until 5 days before their due date. This restriction is necessary because an item's renewal date is calculated from the date due rather than the day it's renewed. Without the restriction an item could be renewed twice the same day it's checked out and immediately gain a checkout period 3 times its normal checkout period. For instance, a DVD could be checked out, renewed twice and immediately have a due date 21 days from the day it was checked out. However, this system also ensures you can renew an item early and still keep it the maximum period of time, as long as no one else has requested it.
What if I lose or damage an item?
If you can't find an item you have borrowed you will be responsible for the replacement cost of the item. Please visit any branch library to reimburse the library for the purchase price in cash, money order or personal check. If necessary a payment plan can be arranged.
If an item is damaged beyond repair you will be responsible for the replacement cost of the item. In most cases you can choose to replace it with an identical copy, though it must be truly identical; for instance, a copy of a book must have the same ISBN as the original. Please contact the owning branch library to confirm your replacement can be accepted in lieu of payment. Some damage can be repaired, and it is sometimes possible to replace a damaged disc that is part of a multi-disc set, in which case you will be responsible only for the cost of repairing the damage or replacing the disc.
Can the library get an item for me that it doesn't own through interlibrary loan?
Yes, we will attempt to borrow from other libraries items that we do not own. There is no charge for this service, but please note this may take 4 to 6 weeks or more. You must have a library card with no unpaid fines, and you are limited to five active interlibrary loan requests. Request forms are available at Library service desks or here, and requests can be made online through the online catalog. After logging in, click on "Send Request" at the top of the page, then change the "Request Type" to Interlibrary Loan/Recommend to Purchase. Requested items circulate for two weeks with no renewals, and overdue fines are $1 per day. Additional information is available on the Interlibrary Loan Policy page.
How do I change my mailing address or request email notification for my holds?
To change your address, bring your card and photo ID to any branch and ask to have your address changed, or if you know your PIN you can do it online by following this link, logging in and clicking on the Personal Information tab. Click on "Change Address Information," edit your information, and click on the Save button. To receive email rather than paper notices, click on "Send Request" at the top of the page after logging in and send us a message letting us know the email address you'd like to have added to your account. Accounts with an email address in them will automatically receive email rather than paper notices. Please add the address "firstname.lastname@example.org" to your address book to ensure our notices won't end up in spam or junk mail folders.
Is wireless internet available?
Yes, free wireless Internet if available at all branch locations. You will need to agree to the Library's policies, but you will not need a password to connect. Look for the network named SLC_Library_Public_Wifi. Please remember that no wireless network is completely secure, and that the safest connections are those that begin with https rather than http.
My "privilege has expired" - what should I do?
Library accounts expire each year to remind you to make sure your contact information is up-to-date. If you have a valid email address in your account, 28 days before your card expires you’ll receive an email letting you know it’s about to expire, with a request to confirm or update your contact information and instructions on how to renew it. If you don’t have an email address in your account you can find your expiration date by logging in to the online catalog and checking the Personal Information tab. Your expiration date appears below your library.
When it’s time to renew your account we ask that you check your contact information, and let us know if anything needs to be updated. If everything is correct you can renew your account yourself by clicking on the renew button that appears in your account 28 days before your account is due to expire. You can also renew your account by calling any of our libraries. Detailed instructions with images are available in this PDF.
How do I find and apply for jobs at the library?
The Library’s job openings are posted with other St. Lucie County jobs at https://www.governmentjobs.com/careers/stluciecountyfl. Click on "Show More" at the top of that page to see important information about applications. To apply for a job, click on the name of the position, then click on “Apply” on the next page. You’ll need to create an account and follow the instructions from there. Good luck with your job search.
How can I place a hold on items I want to check out?
To place a hold on an item in the online catalog you will need the barcode number on your library card and your PIN. If you don't know your PIN you can obtain it by bringing a photo ID to any Library branch. In the catalog click on "Log In" at the top of the page and log in. When you find an item you want to place a hold on, click on the "Place Hold" button. You'll be prompted to select a pick-up branch. You can also place a hold on items by calling any branch library.
If items are available they will be pulled from the shelf the next business day the branch holding them is open. If you have an email address in your account you'll be notified by email when your items are ready for pick-up, of if you don't have an email in your account you'll be notified by phone. You can check your position in the holds queue by clicking logging in to the online catalog, clicking on My Account at the top of the page, then on the Holds tab of the My Account screen.
What are the library's hours?
Hours vary by branch. Click here to see a list of branches and their hours, along with a list of holiday closings.
How much are overdue fines and how can I pay one?
Print materials: $.10 per day
Media items: $.25 per day
ILL items: $1.00 per day
Fines are not counted on days when libraries are closed. With the exception of interlibrary loan items, there is a maximum overdue fine of $2.50 per item. Fines may be paid by visiting any branch library or by mail, and are payable in cash, money order or personal check. Questions about fines or replacement cost fees should be directed to the branch where the item was checked out from, or to the Overdues Assistant at 462-2787.
To pay by mail, please make the check out to the St. Lucie County Library System and send it to:
Delphine Newton, Circulation Assistant
Fort Pierce Branch Library
101 Melody Lane
Fort Pierce FL 34950
Please make sure your current phone number is on your check, and also add your library card number and your license number, or the ID number you gave us when you registered for a card, so we can be sure to credit your payment to the correct account.
What should I do if I lose my library card?
Report the loss at once to any branch library by phone or in person. You are responsible for materials taken out with the card until the card is reported lost or stolen. A fee of $1 is charged for a new card.
How do I get a library card?
Any resident of St. Lucie County, along with students who attend school in the County and owners of businesses in the County, can get a free library card by filling out and signing a Library Card Application and presenting it along with proof of residency and a photo ID at any St. Lucie County library. Children between the ages of 4 and 13 must have their parent's or responsible adult's signature on the card application. Non-county residents must pay an annual fee of $15.00 to obtain a library card. Additional information is available on the Library Cards and Circulation page.
How long do items check out for and how many can I check out at one time?
The circulation period for all items is 2 weeks, except for DVDs which check out for 1 week. As long as an items hasn't been requested by another user it may be renewed 3 times. Users are limited to a maximum of 6 adult DVDs, 6 juvenile DVDs and 6 Ebooks at one time, and a total of 50 items of all types
Where can I return items I've borrowed?
All St. Lucie County Library items can be returned at any St. Lucie County branch during regular hours. All branches have outside returns where books can be returned when libraries are closed. If you have fragile items such as DVDs and CDs to return, please secure their cases with rubber bands to avoid damage before returning them in after-hours returns, or return them inside the library during regular hours.
What do I need to use a public computer and what are your computer policies?
Anyone with a library card can use one of the public computers. All computers are filtered for adult content, and children's computers have some additional content restrictions. Reservations for adults (14 years of age and older) are for 45 minutes, children's computers are for 30 minutes, though additional time is available if no one is waiting. Black and white printing is available from all computers at 10 cents per page. Wireless access is also available. Additional information is available on the Internet and Computer Use Policy & Procedures page.
Do you offer reference assistance for genealogy and local history questions?
Yes. To see information on genealogical resources and assistance, click here.