Mission:

Our team supports the County's missions by enabling greater transparency, accountability, and citizen collaboration in government through the use of innovative and reliable systems. We work to ensure information security, protect individual privacy, and be good stewards of taxpayer resources by creating a government that strategically combines technology with effective processes, to serve its citizens and visitors.

Function:

· Provide centralized Systems, Network, and Applications services to County departments by delivering technology needs that align with the County's business strategies.

· Operate the County help desk and enterprise networks. The Help Desk is staffed from 7 a.m. to 5 p.m., Monday through Friday for business hour assistance.

· Installation, maintenance and repair of computer devices, personal computers, cellular devices and other peripheral equipment.

· Support applications such as the Enterprise Resource Planning system (ERP) , Public Safety Computer Aided Dispatch (CAD), the Records Management System (RMS) as well as other department specific applications.

· Administration of the County's telephone system, the 911 Public Safety Answering Point system (PSAP) as well as central phone and voicemail services. The coordination of move s, additions and changes ; review of all new building and renovation projects wiring standards ; and coordination of repair contracts.

· With 34 full-time employees, the department supports more than 900 St. Lucie County users with an additional 505 users from outside agencies, in addition to countless internet customers.

· The department manages more than 176 applications, 220 servers, 1488 workstations, 1,275 phones, 2,105 SIP lines, 787 voice mail boxes, and 390 voice circuits across 75 locations.

· Provide 24x365 technical support for the county’s 911 Center and other critical needs.